What to consider when buying a new PC
Before you buy, make sure the processor, memory and storage actually fit the way you use your computer.
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Mountain City, Tennessee
Hi, I’m
Hi, I’m
David Hinchcliff.
IT field engineer and computer technician with 18 years of hands-on experience, from enterprise PC refreshes for major banks to fixing the computer on your kitchen table. Today I work with Mark’s Computer Repair to help people across Mountain City and beyond.
18years in IT
1,000+local clients served
672PCs upgraded in one project
Working with
About me
Honest, dependable and ready when it counts
Keeping a highly productive workload has earned me the trust of many buyers in the IT industry. Clients count on my timeliness and dependability, and they rely on me as a solid field engineer, especially in high-pressure, live environments where time and production matter most.
I have experience across every phase of computer systems, strong troubleshooting skills, and the tools and know-how for successful network deployments. Over the past 18 years I’ve served more than 1,000 clients in Mountain City, Tennessee and the surrounding area, and I believe in being honest in every decision about your computers.
Hardware repair & upgrades
Troubleshooting & diagnostics
Network deployments
Routers & on-site Wi-Fi
Security cameras
PC security & malware cleanup
Remote support
PC refreshes & OS upgrades
Verified track record
What clients say on Field Nation
Field Nation is the marketplace where companies hire IT field technicians for on-site work. These numbers come straight from my Field Nation provider profile (updated October 6, 2026).
93VERY GOOD
Provider Success Score
Better than 67% of providers on Field Nation, across 377 client ratings.
100%
On time
30 of my last 30 check-ins were on time. None early, none late.
0%
Backouts
30 of my last 30 assignments fulfilled, with zero no-shows.
Very good
Buyer satisfaction
Strengths noted by buyers: Deliverables Responsiveness Professionalism No critical issues.
Endorsements from clients
Verified screenings
Background checkPassed March 2026
Drug testPassed April 2026
Work history
Where I’ve worked
More than 30 years of hands-on work, from running a production floor to leading PC deployments across the country.
Apr 2023 – PresentCURRENT
Peak Systems Inc
Hardware and Software Support · United States
Desktop and laptop migrations. For the last 6 months, deploying HP enterprise printers across Johnson City, TN and the surrounding area, with a few farther-out stops like Staunton, VA.
Mar 2023 – Apr 2023
Nov 2021 – Jun 2022
Insight
Deployment Technician · Brevard County, FL
Deployment and support of new Windows 10 systems for the L3Harris PC refresh project.
Jan 2019 – Aug 2019
Apr 2018 – PresentCURRENT
Netview
Lead Technician, PC Deployment and Support · Southeastern United States
Enterprise teller project: Windows 7 backups and restores to Windows 10, customer support and configuration, building and installing new equipment on site and decommissioning the old.
Feb 2016 – Oct 2016
Netview
Lead Technician · Southeastern United States
Windows 7 and network upgrade project.
Mar 2001 – PresentCURRENT
Mark’s Computer Repair
Hardware Technician · Neva, Tennessee
Hardware and software technician handling all the everyday PC issues.
Feb 1990 – Dec 1999
World of Plastics
Supervisor of Production · Ft. Pierce, FL
Oversaw employees in a fast-paced PVC pipe manufacturing facility, including start-ups and shutdowns of all extruders, with a clear understanding of what it takes to meet production expectations and stay cost effective.
On-site work
Job sites across the eastern U.S.
Each star is a location where I’ve worked on site, from the Great Lakes to South Florida, with most of my work across Ohio, Kentucky, Virginia, the Carolinas, Tennessee and Florida.
My work
Projects I’ve delivered
Completed projects from the last 10 years, working on site for large organizations.
Featured project
Dell memory upgrade
Upgraded the RAM in 672 PCs, both leased and owned, over five months for the call center of a major auto manufacturer.
- 20-minute sessions to keep the call center running
- Direct, regular updates to the client
- Every laptop cleaned out during the upgrade
Cummins MeritorLaptop & desktop update
L3HarrisPC refresh
SunTrustWindows XP to 7 & network upgrade
SunTrustWindows 7 to Windows 10 upgrades
U.S. BankPC & tablet refresh
Event operations at TPC Monte Carlo
Helped host three Q-School qualifying tournaments and three senior PGA tour events: running the first tee, driving range and club storage, and maintaining the golf carts, always with personal service and a warm smile.
Read moreWorking together
David & Mark’s Computer Repair
I work with Mark’s Computer Repair in Mountain City, Tennessee. Together we give people straight answers when their computer goes sideways, with remote help available 24/7 and honest advice about what’s wrong and what to do next.
What we fix
Pop-ups & virusesRemove harmful pop-ups, clean viruses and keep your computer protected.
Slow computersMake your computer faster and get back to work without waiting.
PrintersFix offline errors, stuck print queues and new printer installs.
Wi-Fi & connectionsImprove weak Wi-Fi, stop dropped connections and keep devices connected.
Remote help, on your terms
1Call
Tell us what your computer is doing and what you need it to do.
2Connect
Only after you speak with us, you’re guided through a temporary remote connection.
3Fix
Watch the work on your screen, ask questions, and end the session whenever you choose.
Quick Fix
$49
30 minutes or less
New PC, printer, email, account or Wi-Fi setup
Single Repair
$129
One repair session
Viruses, networks, data recovery help, full diagnostics
Yearly Service Plan
$329
Up to 5 service instances
Everything in Single Repair, phone support, backup help
Prices from marksrepair.com/pricing.
“They were really friendly and took the time to correctly diagnose the problem.”
Leah K. · Google
“They helped clean up a laptop riddled with malware and got it back up and running right.”
Wolfspirit159 · Google
“Very knowledgeable team. Great pricing, more help than expected, and the problem was fixed completely.”
DispatchGranger · Google
Tech tips
Stay safe and make smart choices
Practical advice I’ve written on buying, securing and maintaining your computers.
Firewalls: tools to secure your network and PC
A physical firewall plus a software firewall gives your network and computers two layers of protection.
Read moreHow I test antivirus software
Detection, prevention, removal, ease of use and system impact: how paid and free antivirus programs are put to the test.
Read moreOnly trust contacts you know
Scammers pose as people you know. Five ways to spot an imposter before they get your information.
Read moreProtect your data now: best practices to ward off hackers
Cyber attacks can mean stolen data, lost money and damaged trust. These steps make you a much harder target.
Read moreKeep your PC patched, and get help when you need it
Most computer problems are fixed by updates. Here’s why patches matter, and how to get remote help when they don’t.
Read moreContact
Let’s talk
Need your computer fixed?
For repairs and remote help, call Mark’s Computer Repair. Remote help is available 24/7.
Call 423-440-1899Or send a request on marksrepair.com
Contact David
Projects, field engineering work or questions about my tech tips.