The objective of this project was to efficiently upgrade the RAM in all user PCs, both leased and owned, for our client, a prominent call center of a major auto manufacturer. Over the course of 5 months, I upgraded the RAM in 672 units.

Personal Communication: Maintained direct communication with clients to ensure their needs were met and to provide updates on the progress.

Time Management: Conducted upgrades in 20-minute sessions to minimize downtime and disruption to the call center’s operations.

Additional Maintenance: Took the opportunity to clean out each laptop during the upgrade process, ensuring optimal performance and longevity.