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Scams & online safety

Only trust contacts you know

The single best rule I can give you for staying safe online: if you haven’t met the person face to face, or you can’t reach them at a number you already had, treat them as a stranger — no matter whose name or photo is on the message.

A laptop opened on a workbench while a technician works on it

Why “people you’ve actually met” is the right standard

Online, anyone can wear anyone’s face. A profile picture can be copied in two clicks. A name can be typed. A phone number can be made to show up on your caller ID as a bank, a tech company, or even a neighbor. None of those things prove identity — and scammers know that most of us treat them as if they do.

A person you’ve met in person, or someone you’ve known for years and can call back on a number you already have saved, is a real contact. Everyone else — the friendly stranger in your messages, the “support agent” who called you, the celebrity who suddenly noticed you — is unverified until you prove otherwise through a channel they didn’t choose.

The rule in one sentence: never give information, access or money based on a conversation that they started. If it’s genuine, it will survive you hanging up and calling back on a number you looked up yourself.

Fake celebrities: how the scam works

This one comes up over and over, and it hurts kind-hearted people the most. Someone sees a message from a favorite singer, actor, country star or athlete. The account has the right photos, maybe even a blue badge that was bought or faked, and thousands of followers. The conversation feels flattering and private. It is none of those things.

1. The approach

A message, friend request or comment reply from an account using a famous person’s name and photos. Often it claims to be a “private,” “backup” or “fan club” account because the real one is “too busy.”

2. Building the bond

Daily chats, compliments, shared “personal” struggles. They move you to a private messaging app as quickly as they can, away from the platform that might shut them down.

3. Collecting your information

Friendly questions do the work: your full name, hometown, birthday, pets, job, family, email. That’s the same information used to answer security questions and reset passwords.

4. The membership or meet-and-greet

Now there’s a fan club fee, a VIP membership, a backstage pass, or paperwork to “verify” you before meeting. Every one of those is a payment request in disguise.

5. The money ask

Gift cards, cryptocurrency, wire transfers, payment apps, or “just hold this for me.” All chosen because the money is nearly impossible to get back.

Things no real celebrity will ever do

  • Message you first out of the blue, privately, and ask you to keep it secret.
  • Ask you for money — for travel, a phone, legal fees, taxes, or a family emergency.
  • Sell you a meeting through a direct message. Real meet-and-greets go through official sites, tours or promoters.
  • Request gift cards or crypto. This is a scam, every single time, with no exceptions.
  • Need your personal details like your address, bank information or ID to “prove you’re a real fan.”

Five ways to spot an imposter

  1. They contacted you first — and they’re in a hurry.

    Urgency is the scammer’s favorite tool. Act now, don’t tell anyone, the account closes tonight. Real people and real businesses let you take your time.

  2. They want to move the conversation elsewhere.

    Off the platform and onto a private messaging app, where there’s no reporting, no record and no one to shut them down.

  3. The account doesn’t hold up to a look.

    Created recently, few posts, photos that are copied from elsewhere, odd spelling of the name, or duplicates of an account you already follow. Friends-in-common can be faked too.

  4. The payment method is strange.

    Gift cards, cryptocurrency, wire transfers, payment apps to a stranger — all designed so the money can’t be traced or returned. No legitimate company asks this way.

  5. They want access, not just information.

    Anyone asking for a code texted to you, a password, or remote control of your computer is after far more than a chat. Hang up.

The “friend in trouble” version

Imposters don’t only copy famous people. A very common one around here: a message from a family member’s or friend’s account — or a cloned copy of it — saying they’re stranded, hurt, arrested, or that they’ve found a grant program you should sign up for. The account looks right because it was copied or hacked.

Do this instead of replying: call that person on the phone number you already have, or ask them something only the real person would know. If they’re truly in trouble, a phone call helps them more than a message does.

And the “tech support” version

This is the one I clean up most often. A pop-up warns that your computer is infected and shows a phone number. Or someone calls claiming to be from Microsoft, your internet provider, or a bank’s fraud department. They sound professional, they ask to connect to your computer, and then they “find” problems and ask for payment.

Microsoft, Apple and your internet provider do not call you about a virus on your computer.
A pop-up with a phone number is an advertisement for a scam, not a real warning from your computer.
Never let someone you didn’t call connect to your computer — not even for a minute.
Legitimate remote help starts the other way around: you call us, you talk to a person first, and you can end the session whenever you choose.

Simple habits that keep you safe

Verify on a channel they didn’t pick

Hang up and call back on a number from your own records, the back of your card, or the company’s official website.

Keep your details to yourself

Birthdays, pets, schools and hometowns are the answers to security questions. Share less of them with people you don’t know.

Never share a code

Any code texted or emailed to you is yours alone. Anyone asking for it is trying to get into your account.

Turn on two-factor authentication

On email and banking especially. Even a stolen password isn’t enough to get in.

Lock down your profiles

Limit who can see your posts and friends list, and report or block impostor accounts when you spot them.

Talk it over first

Scammers insist on secrecy. Telling one person you trust before you send money stops most of these cold.

If you think you’ve already been caught

It happens to careful people, and it is nothing to be embarrassed about. Act quickly:

  • Stop all contact and don’t send anything further, no matter what they threaten or promise.
  • Call your bank or card company right away if money or account details were shared.
  • Change your passwords from a different, clean device, starting with your email.
  • Turn on two-factor authentication on the accounts that matter most.
  • Have the computer checked if anyone was given remote access — remote tools and hidden software need to come off.
  • Report the account to the platform so others don’t get the same message.

Think someone got into your computer?

Call Mark’s Computer Repair — remote help is available 24/7.

Call 423-440-1899

Not sure whether a message or caller is genuine? It costs nothing to ask before you act — contact David or call and we’ll look at it with you.

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